Gaurang Thosani is a financial services digital leader with over 17 years of experience spanning insurance, banking, fintech, digital transformation and customer experience.

As Head of Digital Marketing and Innovation at Royal Sundaram General Insurance, he works at the intersection of AI, digital distribution, customer behaviour and commercial transformation, leading initiatives across digital customer journeys, conversational AI, personalisation, analytics and AI-enabled customer engagement.

His career includes financial services experience with Royal Sundaram, DBS, Future Generali, and HSBC alongside building digital businesses and working with emerging technology ecosystems.

Gaurang's current area of exploration is how AI will evolve from helping financial institutions understand customers to actively representing customers themselves, and what this shift means for trust, distribution, customer ownership and the future architecture of financial services in Asia.