Kapil Viren Ahuja is Partner Director at Nagarro and CTO focused on Nagarro's Ventures & Studios Business Unit, where he leads the practice designing and building AI-native digital experience platforms for global enterprises.

His view: most CX transformation fails not at the vision layer but at the execution gap. Real progress requires AI working on both sides: in the experience the customer encounters, and in the build process that creates it. He writes and speaks on intent-driven AI development, the principle that AI should work from human intent across the full build cycle, not just as a feature in the finished product. He works directly

with CMOs and CXOs on platform strategy, experience architecture, and end-to-end delivery.